Privacy Policy

This Privacy Policy explains how Growkne ("we", "us", "our") collects, uses, stores, and discloses personal information when you visit growkne.world or use our movement platform services. We comply with the Privacy Act 2020 (New Zealand) and its Information Privacy Principles (IPPs). Where the GDPR also applies to you, we honour equivalent rights as described below.

1. What Personal Information We Collect

• Contact details: name, email address, phone number when you provide them.
• Communications: messages sent via our contact form or email.
• Technical data: IP address, browser type, device information, pages visited, and referral source.
• Cookie preferences: consent choices stored in your browser localStorage.
• Account and billing data: if you purchase services — payment references (processed by third-party payment providers; we do not store full card numbers).

2. How We Collect Information

We collect information directly from you (forms, email, phone), automatically through website technologies (cookies, server logs), and from payment processors when you make a purchase.

3. Purposes of Collection

We use personal information to:

• Respond to enquiries and provide customer support.
• Deliver platform access and digital services you request.
• Process payments and maintain transaction records.
• Maintain website security and prevent fraud.
• Improve our services through analytics (with consent where required).
• Send marketing communications (only with your consent).
• Meet legal and regulatory obligations.

We collect information only for lawful purposes connected with our functions and not in an unfair or intrusive manner (IPP 1 and IPP 4).

4. Disclosure to Third Parties

We do not sell personal information. We may disclose information to:

• Service providers (hosting, email, analytics, payment processing) under confidentiality obligations.
• Professional advisers where reasonably necessary.
• Law enforcement or regulators when required by New Zealand law.

Some providers may store data outside New Zealand. We take reasonable steps to ensure overseas recipients protect information to a comparable standard (IPP 12).

5. Storage and Retention

• Contact form submissions: up to 24 months unless a longer period is required by law or for dispute resolution.
• Transaction records: at least 7 years for tax and accounting purposes.
• Server logs: up to 12 months.
• Cookie preferences: until you clear browser data or update your choices.

6. Security (IPP 5)

We use safeguards including HTTPS encryption, access controls, staff training, and periodic security reviews. No method of transmission over the internet is completely secure; we cannot guarantee absolute security.

7. Your Rights Under the Privacy Act 2020

You have the right to:

• Access personal information we hold about you (IPP 6).
• Request correction of inaccurate, incomplete, or misleading information (IPP 7).
• Withdraw consent for optional uses such as marketing or non-essential cookies.

To exercise these rights, contact us at inquiry@growkne.world. We will respond within 20 working days as required by the Privacy Act.

8. Complaints to the Privacy Commissioner

If you are unhappy with our response, you may complain to the Office of the Privacy Commissioner:

Website: www.privacy.org.nz
Phone: 0800 803 909 (New Zealand)

9. Cookies

See our Cookies Policy for details on cookie types and how to manage preferences.

10. Children

Our services are not directed at children under 16. We do not knowingly collect personal information from children without parental consent.

11. Changes to This Policy

We may update this policy from time to time. Material changes will be indicated by updating the date above. Continued use of our services after changes constitutes acceptance of the updated policy.